Coming soon!

CX NEXUS – The Digital CX Academy

Transform intent into execution.
Where strategy, people, data, and tech connect — and CX becomes the daily rhythm of your organization.

#Experience | #Nexsus | #Strategy | #Customer

CX NEXUS is the program that does.

This is where CX leaders live.
And nobody taught you how to operate there.
Write your awesome label here.

CCXP Certified | CXPA Recognized Training Provider | Since 2016 | +500 Graduates | Now in a new online edition

THE ROLE NOBODY PREPARED YOU FOR

A CX leader is three professionals in one body.
Normal text.

An Architect 

designing the intended experience, experimenting to find what works, building a system that connects journeys, values, and business priorities into something operations can execute.

Normal text.

An Accountant 

proving the value, building the business case, translating customer problems into revenue, cost, and risk in a language
Finance respects.


Normal text.

A Diplomat

navigating politics, building coalitions across functions, leading change without authority, and making things stick when the meeting ends and people go back to their
real priorities.


.
No course teaches all three. Most don't even acknowledge the last two exist.

CX NEXUS does.

THE ODDS ARE STACKED
AGAINST YOU

  • CX quality has hit an all-time low for the third year in a row. In 2024, 39% of brands declined in CX quality. In 2025, only 7% improved. 
  • 54% of CX professionals say their teams cannot prove the ROI of their projects.
  • 1 in 5 CX programs will disappear entirely. Others will be split up and absorbed into other functions. 
  • CCO appointments grew 64% in 2024. The role is expanding faster than ever. The support system isn't. 
And even those who hold the role are operating on shaky ground:
  • Only 55% of CCOs strongly agree they are responsible for the end-to-end customer journey. The rest? Working with an undefined mandate.
  • Only 20% receive invitations to attend or speak at board meetings very frequently. The rest are leading transformation without a seat at the table.
  • At least 50% say cultural resistance is one of the greatest challenges they face.


Why is this so hard?

Because the CX role demands everything.

Most CX leaders came from one domain:
VoC, service, customer success, marketing, operations. Each brings deep expertise in one area. But the role requires all of them. And no single background prepares you for that.

You need to design like an architect, prove value like a CFO, and lead change like a diplomat. You need to connect insight to action across functions you don't control, with data that is never perfect, inside organizations that weren't built to prioritize the customer.
That is a lot to figure out alone. And most CX leaders don't have years to learn it through trial and error.

YOU HAVE TWO OPTIONS

01.

Keep building this discipline one budget cycle, one failed governance experiment, one stakeholder conversation at a time. Some get there eventually.

02.

Or join CX NEXUS and build it in weeks. With a proven system. With a mentor who has done this across industries and continents. Tailored to your organization, because every company is different: different maturity, different politics, different data, different appetite for change. There is no formula. There is a discipline, and CX NEXUS teaches you how to apply it to your reality.


You leave with the full picture: strategy, measurement, business case, governance, and change management. Not generic. Built for the organization you are actually trying to change.










ABOUT KEREN

 CCXP-certified CX strategist.
 CXPA recognized training provider.
Built and led a Deloitte consulting practice. Led global BI, CRM, and XM programs across four continents. Worked with leaders of iconic global brands and fast-scaling startups. B2B and B2C. Technology and manufacturing. Financial services, healthcare, and public sector.

Started as an accountant, where numbers are clean and decisions are binary. Moved into a world where the currency is emotions, influence, and politics. Failed the first time she led CX change inside an organization. Learned what actually works. Built the system. Has been teaching it since 2016.
Write your awesome label here.

WHO THIS IS FOR

You lead CX,
VoC, or Service Design

And your insight produces reports, not decisions. You need governance, a value logic your CFO respects, and an execution rhythm that doesn't depend on your personal persuasion.

You lead Support, Success, Ops,
or Product 

And CX accountability landed in your job description. You need an operating model for cross-functional execution,
not a CX vocabulary
lesson.

What both
have in
common

Our online learning
platform gives you
the flexibility to
complete classes at your own pace, on your
 own schedule.

NOT FOR
YOU
IF:

Early career. Looking for platform certification. Buying frontline training. Collecting badges
 instead of building
systems

WHAT YOU WON'T FIND ANYWHERE ELSE

  • Execution, not just education.
     
  • All three disciplines in one program. 

  • Built by someone who operates in both worlds.

  • AI-powered practice tools.

  • Organizational assets, not personal development.

  • A proven track record.
Most CX programs teach frameworks and terminology. CX NEXUS teaches how to make them work inside organizations with real politics, imperfect data, and competing priorities. You learn the frameworks too, but from a practitioner's angle: what to use, when to adapt, and what to do when the textbook breaks.

Strategy. Business value. Change leadership. Other programs cover one. CX NEXUS integrates all three because that is what the role actually demands.


Finance, technology, and CX. Not many CX trainers have led global BI, CRM, XM, and ERP programs. That means the measurement and value logic you learn here connects to the systems your organization actually runs on.


A CFO Simulator to stress-test your business case. Stakeholder conversation prompts. Tools you keep and use long after the program ends. No other CX program offers this.


Every week produces something your organization uses:
governance models, business cases, prioritization frameworks, measurement architectures. Your company doesn't get a "trained employee." It gets a working CX operating system.


Hundreds of graduates since 2016. Alumni who now lecture in the program. A curriculum tested across B2B, B2C, public sector, and enterprise organizations on four continents. CCXP certified. CXPA recognized

WHAT GRADUATES SAY

The most practical course out there. You leave knowing exactly how to implement what you've learned.

Shirley Campbell, CX Manager, Nayax 
We actually implemented things within our organization during the course. We also won a large new client

Chemi Cohen, Director of Quality and Safety, Tower Semiconductor
As a graduate of one of the first cohorts, I took the methodologies and applied them. Today, I lecture in the course

Meni Dahan, Chief Customer Experience and Digital Officer, H.Y. Group
The connection between Employee Experience and Customer Experience, linking journeys to organizational values, business results, and measurable outcomes.

Moran Keinan, Head of Employee Experience, Bank Hapoalim
I originally came from marketing. The course helped me tremendously. I am now heading toward brainstorming initiatives within our organization using what we learned here.

Maya Berkovich, Champion Motors
I gained tools at Intel that allow me to drive CX processes. Even during the course, we started forming a group to deeply explore improving customer experience.

Ady Marad, Operations and Employee experience, Intel
One of the best professional decisions I've made in my life.

Doron Hornfeld, CEO & Owner, Premium Insurance
CEOs and CX leaders who will undoubtedly remain lifelong friends.

Moran Weiss, director of Service and Customer Expeirence, Tzabar Medicine
Our cohort is still actively communicating, sharing successes, and scheduling meetups months later.

Iris Krichely, Training & Implementation Manager, Ministry of Labor
I came in with very high expectations, aiming to get tools, work methodologies, and defined practices, and I really did receive that.

Ornit Goldberg, CX, UX & Customer Journeys Director, Ministry of Health
Already during the course we began holding weekly discussions about customer experience. This course gave me tools to turn good experience into excellent experience.

Inbar Aloni, Service Manager and Customer Experience, Bank Massad

WHAT YOUR ORGANIZATION GETS

CX NEXUS doesn't just develop the leader. It equips your organization.
For the CX leader: A proven system to move from insight to execution. Governance, measurement, business case, and change management skills that make you indispensable, not fragile.

For the organization investing in this: A CX operating model your team builds and owns. Not a consultant's report that collects dust. Not a certificate that changes nothing. A working 

system for cross-functional decision-making, prioritization, and accountability that scales across the business and survives leadership changes.

Every module produces an organizational asset: a governance structure, a business case, a prioritization framework, a measurement model. Your leader returns with a system ready to implement, not a notebook full of theory.

Join us today

Join us today

Join us today

Join us today

Join us today

Join us today

Join us today

Self-paced modules - Short lessons across the 3D framework. Frameworks, methodologies, and terminology taught from a practical angle: what to use, when, and what to do when the textbook answer doesn't survive your organization. Templates and tools you apply immediately.

Live sessions with Keren - Regular office hours: teaching, Q&A, and working through the real challenges you are facing at work. Direct access to someone who has led this work at global scale across XM, CRM, BI, and enterprise technology.

AI-powered tools - CFO Simulator for pressure-testing your business case. Stakeholder conversation practice. Prompts you keep and use after the program ends.

Practical deliverables - Every module produces something you use at work: a CX values model, a governance structure, a business case, a prioritization framework. Not assignments. Assets.

A peer network that lasts - Past cohorts still meet years later. Some graduates now teach in the program. That says something about what this community creates.

Proven curriculum since 2016. Hundreds of graduates. First time available in this online format, globally.

PRICING

This is the first time CX NEXUS is available in this format, globally. Launch pricing reflects that you are joining early.

Inner Circle - $700 (5 spots)

The first five. Same full program, plus a 1-on-1 session with Keren tailored to your specific CX challenge. Your feedback directly influences the curriculum, and you are credited as part of the founding cohort in future materials. Lowest price this program will ever offer.

Launch Price - $1,000

Available after the first five spots are taken. Still significantly below full price.

Full Price - $1,400

Standard pricing for future cohorts.
All tiers include: Self-paced modules across the full 3D framework. Live sessions with Keren. AI-powered practice tools. Templates, frameworks, and deliverables you build during the program. Alumni network access.

No upsells. No "premium tier" with the good stuff. Everyone gets the full program. text.

Frequently asked questions

How much time does this take per week? 

CX NEXUS is self-paced, designed for working professionals with full calendars. Most participants spend 3-4 hours per week: short lessons you can fit between meetings, plus live sessions with Keren. The program is built to run alongside your job, not compete with it. In fact, the deliverables you create during the program are meant to be used in your current role immediately.

Is this relevant for B2B? For my industry? 

Yes. The 3D framework was built and tested across B2B, B2C, public sector, healthcare, financial services, manufacturing, and technology. The curriculum does not assume a B2C-only world. In B2B, CX is often about value realization, partnership, adoption, and expansion, not just satisfaction scores. The frameworks and tools adapt to your context, and the live sessions are where we work through your specific organizational reality.

How is this different from other CX training programs? 

Most CX programs focus on one thing: either frameworks and terminology, or certification prep, or a single discipline like VoC or journey mapping. CX NEXUS covers strategy, business value, AND change leadership in one integrated program. More importantly, you don't just learn concepts. You build organizational assets: a governance model, a business case, a measurement architecture, a CX roadmap. You also get live access to a practitioner who has led this work globally, not recorded lectures from an academic. If all you need is a badge or a vocabulary refresher, there are cheaper options. If you need to actually run CX inside a real organization, this is the program.

What if I'm the only CX person in my organization? 

That is exactly who this program is designed for. Most CX leaders operate without a large team. The 3D framework gives you a system to lead cross-functionally without depending on headcount. The governance and stakeholder management modules are specifically built for leaders who need to drive change through influence, not authority.

Do I get a certificate? 

Yes, you receive a certificate of completion. CX NEXUS is delivered by a CCXP-certified trainer and CXPA recognized training provider. The program covers content relevant to CCXP preparation, but it is not a certification prep course. It is a practitioner program focused on execution.

Can my organization pay for this? 

Yes. Many participants have their organization cover the investment. Payment is available by credit card or bank transfer. The "What Your Organization Gets" section above outlines the value case for budget holders. Every module produces an organizational asset, not just personal development. A two-week satisfaction window applies if the program is not the right fit.

What if I realize it's not for me? 

If within the first two weeks you feel this is not the right fit, reach out and we will find a solution. I would rather have the right people in the room than keep someone who is not getting value.

Contact us

We are happy to answer your questions.
  keren.shaked@b-pro.pro 

Send us a message

First Name
Last Name
E-mail address
Note
Thank you!
Created with