Coming soon!

CX NEXUS – The Digital CX Academy

Transform intent into execution.
Where strategy, people, data, and tech connect — and CX becomes the daily rhythm of your organization.

#Experience | #Nexsus | #Strategy | #Customer

   WHAT

 Our Offering

CX NEXUS is a digital campus for CX professionals and business leaders, built to create transformation, not just training.
Here’s what you’ll find inside:

Write your awesome label here.
Self-paced courses packed with Playbooks, Reality Checks, Pro Tips, and real-world case studies
AI role-play simulations (“CX Leader vs. CFO”) with rubric-based feedback.
Weekly office hours
 with seasoned CX advisors.
Micro-credentials tied to capabilities, not just knowledge.
WHY

The Problem We Solve

Most CX training is generic, theory-heavy, or focused only on exam prep.
But in reality, CX leaders face real barriers:
  • Conflicting KPIs
  • Resistance to change
  • Budgets and politics
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That’s where theory breaks.
Your teams need practice-first, mentor-led learning that fits their industry, role, and real challenges.
The Numbers also Tell the Story:

Promoters = Profits

Customers who love you buy more, trust more, forgive more.
 They are 4.1× more likely to repurchase, 5× more likely to trust, and 5.1× more likely to forgive than detractors.
(Qualtrics XM Institute, 2024)

Bad CX = Big Risk

 Every year, $3.8 trillion in global sales is lost to poor customer experiences.
(Qualtrics, 2024)

CX Leaders Win

 Over more than a decade, CX leaders outperformed laggards by 5.4× in stock market returns.
(Watermark Consulting, 2024)

B2B Decisions Matter

 Even though 75% of buyers prefer rep-free purchases, those supported by hybrid guidance are 1.8× more likely to be high-quality and low-regret. 
(Gartner, 2024)

AI Turns Service into Growth

With AI copilots, companies cut costs and boost productivity — turning service from a cost center into a measurable revenue driver.
(McKinsey 2025; Salesforce 2024)

Why CX NEXUS 

  • Mentor-led, practice-first learning (not theory-heavy lectures).

  •  Research-sourced cases across industries. Weekly office hours to keep momentum.

  • AI simulations to practice tough conversations. 

  • Multilingual expansion (English now; German, French, Spanish next).

  • Built by a global CX advisor with real-world scars — not just theory.

HOW

Our Training Programs- coming soon

CX Strategy Bootcamp

  10 hours 
Comprehensive & Practical

Introduction to CX

 1.5 hours  
The Fundamentals.

CX for B2B

 6–8 hours
Industry focused

Our Training Programs

WHO

Who It’s For

  • CX Leaders & Executives: build strategy, governance, and ROI.
  • Functional Leaders (HR, Finance, IT, Product, Ops): translate CX into budgets, processes, and KPIs.
  • Practitioners & Team Leads: improve journeys, service design, and VoC loops.

"I’m tired of CX courses that are outdated and purely theoretical — built on old models that don’t show me how to apply anything in the real world." 

If this sounds like you, you’re exactly who we built this for!

Contact us

We are happy to answer your questions.
  keren.shaked@b-pro.pro 

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